Refund Policy

At Aura Adventures at OWA, we strive to provide unforgettable outdoor experiences including glow kayaking tours, daytime clear kayaking, and other water-based activities in Downtown OWA, Foley, Alabama. To maintain fairness and operational efficiency, please review our refund and cancellation policy below.

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No Refunds or Rebookings Without Cancellation Insurance

All bookings are final unless Cancellation Insurance is purchased at the time of reservation. Without cancellation coverage, no refunds or rebookings will be provided for missed or unused reservations. We strongly recommend adding Cancellation Insurance to protect your booking.

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With Cancellation Insurance

Guests who purchase Cancellation Insurance may cancel or reschedule their booking up to 24 hours prior to the scheduled tour time. This applies to all activities including LED-lit glow kayak tours and clear kayak rentals at OWA. Please contact us directly to initiate any changes or cancellations within this time frame.

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Weather-Related Exceptions

In the rare event that weather conditions—such as lightning, high winds, or extreme inclement weather—create unsafe conditions, Aura Adventures at OWA may cancel tours for safety reasons. If we cancel due to weather, guests will be offered the option to reschedule or receive a full refund, regardless of whether Cancellation Insurance was purchased.

For any questions regarding this policy, feel free to reach out to our team. Thank you for choosing Aura Adventures for your next outdoor activity in Foley!